EBOOK: The generative pre-trained transformer (GPT) large language models (LLMs) behind ChatGPT and some of the other generative AI systems are going to be transformative for healthcare contact centers. Find out how this exciting new technology will change everything from patient self-service to the role of the healthcare contact center agent.

Posted: 12 Dec 2023 | Published: 12 Dec 2023

EBOOK: With the rise of generative pre-trained transformer (GPT) large language models such as ChatGPT, many organizations are looking for ways they can leverage these technologies to enhance their conversational AI initiatives. Access this guide to learn more.

Posted: 29 Jun 2023 | Published: 29 Jun 2023

EBOOK: Customers have new standards for service. They want timely, efficient service that’s available to them 24/7. However, this can be difficult for organizations to manage, as most don’t have the resources to meet these expectations. So, how can automation help? Access this guide to learn more.

Posted: 23 Jun 2023 | Published: 24 Jun 2023

EBOOK: To design customer conversations, it’s crucial to consider the user experiences and not just the artificial intelligence that’s behind the processes. However, to do this, companies need to know the dos and don’ts for successful virtual agents, as well as the basics for creating proper customer conversations. Access the guide to learn more.

Posted: 07 Nov 2022 | Published: 07 Nov 2022

WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.

Posted: 27 Aug 2019 | Premiered: Aug 27, 2019