EBOOK:
The use of modern enterprise resource planning can make a business more agile. In this 14-page buyer's guide, Computer Weekly looks at how to best prepare for modernisation, the opportunity to build sustainably and how to unshackle your firm from unplanned upgrade needs.
EGUIDE:
In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
WEBCAST:
Access this webcast to learn how using the latest intent data and AI-driven technologies can transform their productivity and yields from a market, an ICP, or a set of named ABM accounts.
WHITE PAPER:
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
EGUIDE:
This expert e-guide covers the benefits business service management can have on your organization and also looks at the role of big data in operational decision making.
WHITE PAPER:
A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.
WHITE PAPER:
In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.
EGUIDE:
effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
EGUIDE:
Check out this tip guide today to learn how dynamic case management (DCM) serves as a useful tool for a business approach to process management.
BROCHURE:
With Integrated Service Management, organizations gain visibility, control and automation across organizational and infrastructure boundaries, making it possible to have an end-to-end view of a business service, effectively manage risk and compliance, and fundamentally change the economics of service delivery—all in support of business objectives.
