Enterprise CRM Reports

Computer Weekly buyer's guide to customer insight
sponsored by TechTarget ComputerWeekly.com
EBOOK: In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.
Posted: 08 Feb 2021 | Published: 20 Mar 2018

TechTarget ComputerWeekly.com

Computer Weekly – 23 May 2017: Global ransomware attack could be a security wake-up call
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we look at the global WannaCry ransomware attack that spread over 150 countries – will it be the wake-up call to take cyber security seriously? Also, find out how Moscow is leading the way in smart city digitisation. And our latest buyer's guide examines customer experience management.
Posted: 08 Feb 2021 | Published: 23 May 2017

TechTarget ComputerWeekly.com

Infographic: Top 10 ways to improve Customer Experience
sponsored by TechTarget ComputerWeekly.com
EGUIDE: As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
Posted: 08 Feb 2021 | Published: 16 May 2019

TechTarget ComputerWeekly.com

Digital Experience platforms intensify customer engagement programmes
sponsored by TechTarget ComputerWeekly.com
EBOOK: Digital Experience Management platforms are developing and becoming more sophisticated as companies seek to intensify relationships with customers in order to gain competitive advantage against their peers. Improving customer experience will only become evermore important as companies endeavor to navigate an increasingly turbulent economy.
Posted: 08 Aug 2022 | Published: 08 Aug 2022

TechTarget ComputerWeekly.com

Voice Intelligence (Vi)™ Boosting Workplace Productivity
sponsored by T-Mobile for Business
EBOOK: Business-grade of Voice Intelligence (Vi) tools go beyond the basic capabilities of their consumer counterparts to help run automated call centers and enhance consumers’ e-commerce experiences. Dive into this e-book to understand the ins and outs of Vi, as well as 6 ways of using Vi to improve your business.
Posted: 16 Apr 2024 | Published: 16 Apr 2024

T-Mobile for Business

A Computer Weekly Buyer's Guide to Customer Experience
sponsored by TechTarget ComputerWeekly.com
EBOOK: Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings.
Posted: 08 Feb 2021 | Published: 10 Aug 2017

TechTarget ComputerWeekly.com

THE CENTRAL ROLE OF Customer Experience Modernization in Enabling Business Agility
sponsored by AWS & Accenture
ESG INFOGRAPHIC: Hear ESG analysts’ perspective on CX in this ESG infographic, wherein they highlight the top 3 barriers preventing companies from improving CX, how to strategically allocate budget for CX tech investments, and more.
Posted: 08 Sep 2023 | Published: 08 Sep 2023

TOPICS:  CRM
AWS & Accenture

Digital experience focus broadens to encompass employees
sponsored by TechTarget ComputerWeekly.com
EGUIDE: This e-guide to employee experience includes a podcast discussion about the evolution of employee experience management. Also, we explore how advanced companies are responding to skills shortages and millennial employee attitudes by listening harder to their workforces.
Posted: 06 May 2021 | Published: 06 May 2021

TechTarget ComputerWeekly.com

Top 7 Contact Center Dos & Don'ts
sponsored by NICE
EGUIDE: Customer service agents set the tone for a customer's interactions with a company. In this expert e-guide, Rick Merson, Global Operations Director at Atento, explains how to improve the experience with the top 7 contact center management dos and don'ts.
Posted: 31 Aug 2017 | Published: 30 Aug 2017

NICE

Managing Customer Data in the GDPR Era
sponsored by GearsDesign
EGUIDE: Download this expert guide to learn more about why enterprises need to train agents on how to properly process incoming customer requests to delete or reduce customer data, while maintaining GDPR compliance.
Posted: 17 Jan 2019 | Published: 17 Jan 2019

GearsDesign