SaaS White Papers

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Security and high availability in cloud computing environments
sponsored by IBM
WHITE PAPER: This white paper provides a comprehensive overview of cloud benefits and points out risks that businesses should be aware of before getting started. Explore a framework designed to help you overcome security related concerns and ensure high availability in your cloud environment.
Posted: 05 Mar 2012 | Published: 01 Jun 2011

IBM

How Cloud-Based Contact Centers Improve Customer Experience
sponsored by Genesys
WHITE PAPER: In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies
Posted: 04 Jun 2014 | Published: 31 Mar 2013

Genesys

Cloud: Powered by the Network- What a Business Leader Must Know
sponsored by Cisco Systems, Inc.
WHITE PAPER: Addressed to business leaders with an understanding that many have already been exposed to a deluge of technical treatises and marketing messages on cloud computing, this paper provides information on where the cloud is headed from a business perspective and why it's relevant for your organization.
Posted: 22 Nov 2011 | Published: 31 Dec 2010

Cisco Systems, Inc.

The Benefits of Running Your Business Software in the Cloud: Strategies for Success
sponsored by NetSuite
WHITE PAPER: Ad hoc, standalone applications have a tough time keeping up with the requirements of business growth. This resource examines key benefits you can realize by moving your business software to the cloud.
Posted: 14 Feb 2014 | Published: 31 Dec 2011

NetSuite

How to Choose a Cloud Backup Delivery Platform
sponsored by Asigra
WHITE PAPER: Making the right choice is critical to your success delivering cloud backup services to your customers. This resource is here to help you choose a partner that meets the needs of your customers, uses the right technology, has a business model that aligns with yours, and provides value beyond the software. Read on to learn more.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

Asigra

IBM Cloud Services: Balancing compute options: How IBM Smart Business Cloud can be a catalyst for IT transformation
sponsored by IBM
WHITE PAPER: This IBM and TBR white paper examines the specific criteria CIOs and IT managers should be looking for from your cloud computing vendors, providing both quantitative and qualitative insights.
Posted: 04 May 2011 | Published: 04 May 2011

IBM

PaaS trends and cloud innovations
sponsored by Progress
WHITE PAPER: This paper examines the trends that are driving the cloud and other computing innovations. It explains how platform as a service (PaaS) provides a new development platform to deliver the applications businesses need.
Posted: 22 Nov 2013 | Published: 31 Oct 2013

Progress

Adopting ITSM Technology to Support ITIL Initiatives
sponsored by ServiceNow
WHITE PAPER: Discover how Yale University used new ITSM technology and ITIL best practices to deliver world-class IT services.
Posted: 19 May 2014 | Published: 07 May 2013

ServiceNow

The Quest for a Cloud Integration Strategy
sponsored by Boomi
WHITE PAPER: Although Software as a Service (SaaS) has enabled businesses of all sizes to leverage enterprise-grade applications with affordable pricing, it has also introduced significant integration challenges. Read this paper to learn why a SaaS integration strategy is crucial for success, 8 elements to look for when evaluating a strategy, and more.
Posted: 08 Oct 2012 | Published: 08 Oct 2012

Boomi

Employee Central: The new face of human capital management (HCM)
sponsored by SuccessFactors
WHITE PAPER: This brief resource introduces a cloud-based human resources (HR) platform that provides organizations of all shapes and sizes with increased visibility into their workforce – resulting in greater support for employee reporting, collaboration, and more.
Posted: 31 May 2013 | Published: 31 May 2013

SuccessFactors